Company Business Areas 3CX & AI Key Figures Support Contact 🎫 Create a ticket ↗ +49 6826 5240737 DE · Deutsche Version

Magnuscom · Owner-Managed Company · Neunkirchen, Germany

One company. Three disciplines. One promise.

Since 2012, Magnuscom has delivered telecommunications and security technology from a single source: modern phone systems and UCaaS built on 3CX, professional video surveillance with access control and networking, plus vendor-neutral consulting. Owner-managed, firmly rooted in Germany's Saarland region — and personally available when it matters.

Explore our business areas Schedule a consultation →
Smiling businessman on a phone call in front of a modern office building
3CX Partner · AI Telephony
Surveillance · GDPR-compliant
since 2012Owner-managed
Founded 2012 · Neunkirchen, Germany Phone Systems · Surveillance & Networking · Consulting ↓ Scroll
Partners · Carriers · Manufacturers
Deutsche Telekom Vodafone O2 Telefónica inexio VSE NET easybell Hewlett Packard Enterprise LANCOM Systems
Cisco Fortinet Sophos TP-Link Mobotix Axis Communications Dahua Technology
Aerial view of a business park in the Saarland — Magnuscom's home region
Saarland · Germany
2012Founded
About the Company

Grown out of conviction.
Run with principles.

What began in 2012 as a telecommunications business in Neunkirchen is today a company with three clearly defined disciplines: communication, security, and consulting. We didn't grow through advertising promises, but through referrals from satisfied customers — from the craftsman's shop around the corner to mid-sized businesses with multiple locations.

Our standard has remained the same throughout the years: technology that makes the workday measurably better — carefully planned, cleanly implemented, and continuously supported by people you know by name.

“We don't sell products — we sell accountability. When you sign with us, you get a personal point of contact, not a ticket system.”

Sebastian Fuchs · Owner, Magnuscom

Owner-managed

Short paths and clear decisions: the owner knows every project personally — from the first conversation to handover.

Vendor-neutral

We recommend what fits you technically and economically — not the product with the highest margin.

Regionally rooted

At home in the Saarland: on-site appointments at your location instead of anonymous call-center queues.

Built for the long run

Our support doesn't end at sign-off — service and assistance six days a week.

Our Standard

You can tell good technology by the fact that you never notice it — calls connect, doors open, networks just run. That is exactly what we work for. Every day.

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Business Areas

Three pillars.
One foundation.

Each area stands on its own professionally — together they form a communications and security infrastructure that comes from a single plan and works together seamlessly.

3CX wallboard with live statistics on calls, queues, and service level 01 · Communications

Phone Systems & UCaaS

Modern IP telephony as an on-premise or cloud solution: phone, video, chat, and live chat on one platform. We plan, install, and operate your phone system end to end — from number porting and SIP trunks to fully configured devices at every desk, scalable from a single office to a multi-branch network.

  • 3CX phone systems with AI features
  • SIP trunks · VoIP · number porting
  • Mobile & landline plans for businesses
  • Microsoft Teams integration & app rollout
  • Devices: Yealink, Snom, Grandstream
More on 3CX & AI →
Two modern IP surveillance cameras mounted on a building wall 02 · Security

Surveillance, Access & Networking

Tailor-made video security in HD and 4K, planned and documented in full GDPR compliance — combined with access control and the right network infrastructure underneath. Cameras, access, and network come from a single plan at Magnuscom: no blind spots, no isolated solutions, no interface headaches.

  • IP camera technology: Mobotix · Axis · Dahua
  • Camera concept & GDPR documentation
  • Access via card, PIN, and biometrics
  • Networking: LAN, WLAN & PoE infrastructure
  • SD-WAN & secure site-to-site connectivity
  • 24/7 monitoring & remote app access
Request a security assessment →
Consulting team jointly analyzing cost reports and charts 03 · Consulting

Consulting

Vendor-neutral advice at eye level: we analyze your communications infrastructure, contracts, and processes, compare the providers on the market, and negotiate on your behalf — with average cost savings of 35 % per year. In the end, you decide based on facts, not sales pitches.

  • Inventory review & cost analysis
  • Carrier selection: Telekom · Vodafone · O2 · Inexio
  • Plan & contract optimization
  • Contract negotiation & carrier switching
  • Strategic IT & digitalization consulting
Request a cost analysis →
3CX · AI · UCaaS

Your communication.
Smarter with 3CX.

As a 3CX partner, we plan and implement modern phone systems that unite telephony, video, chat, and AI-powered analytics on a single platform. With the 3CX AI Edition, we integrate AI Receptionist, AI Personal Assistant, AI Agents, and AI Transcription directly into your workflows — including a free choice of AI provider, so you decide whether cost, quality, or data privacy comes first.

  • Unified communications: phone, video, chat & live chat on one platform
  • AI Receptionist answers, screens, and routes calls on its own — around the clock
  • Transcription & sentiment analysis via OpenAI, xAI Grok, Google, or fully self-hosted
  • AI Agents with automatic spam protection and availability checks before every transfer
  • Operations your way: private cloud, on-premise, SBC, firewall, monitoring, and backup
Request a 3CX consultation
Certified Partner

Consulting, installation, migration, and support from Neunkirchen — including AI workflows, SIP trunks, app rollout, and a well-designed operations and backup concept that holds up when it counts.

250k+Customers worldwide
190+Countries
#1UCaaS
A Look Inside the System

This is what your new
phone system looks like.

magnuscom.on3cx.de
3CX Web Client with team presence view 3CX management console with system dashboard 3CX wallboard with call-center metrics
3CX iOS app with active call screen

Your number — on the go too,
with the 3CX app for iOS & Android

✦

AI Receptionist

Answers, screens, and routes incoming calls on its own — including availability checks before forwarding to colleagues. Your availability no longer ends at closing time.

☷

AI Transcription

Calls & voicemails are transcribed automatically — via OpenAI, xAI Grok, Google, or fully self-hosted when maximum data control is required.

◔

Sentiment & Reporting

Sentiment scores, call summaries, and action points appear automatically in call-log, extension, and queue reports — no separate tool, no extra effort.

⬡

AI Agents & Spam Protection

Virtual assistants take over routine tasks, automatically screen every incoming call for spam, and route it to the right person — your team only talks to genuine callers.

Artificial Intelligence

AI that works
behind the scenes.

Transcribing calls, detecting sentiment, filtering out spam, writing summaries: the AI in your 3CX system takes over the routine work — so your team can focus on the conversations that count.

24/7AI availability
4AI providers to choose from
100%Data control possible
Insights

The technology we
install every day.

From the fiber backbone to the camera on the facade to the access point under the ceiling — a glimpse into our everyday work.

Fiber-optic patch cables in a network switch in a data center
Fiber & switching
Fiber-optic cable in front of model houses — symbol of FTTH connectivity
FTTH & site connectivity
Two surveillance cameras on a gray facade
Video surveillance
Surveillance camera behind a security fence with barbed wire
Perimeter protection
Key Figures

Reliability,
in numbers.

2012Founded
0Disciplines
0Support days / week
0%Avg. cost savings p.a.
How We Work

From the first conversation
to day-to-day operations.

Needs Analysis

We take a detailed look at your calling patterns, locations, and workflows — in person, on site, and without boilerplate. Only once we understand your business do we start talking about technology.

Proposal & Concept

You receive an individual, cost-efficient concept with the right carrier and a transparent calculation — vendor-neutral and traceable down to the last detail.

Installation

Phone system, cameras, access control, and network are implemented on schedule and without disruption — including training for your team and clean documentation at handover.

Support & Service

After the project, the real partnership begins: your personal point of contact remains available — six days a week, by phone or by ticket in the support portal, never an anonymous queue.

Support & Tickets

Report an issue,
reach a person.

You can create a ticket around the clock in our support portal — no account, no credentials. You receive a ticket number and can check the progress with it at any time. Your request is handled by your dedicated point of contact, not by an anonymous queue.

  1. Create a ticketLog your request, site, and priority in the form — any time, including outside our business hours. No login required.
  2. Review & responseWe check, prioritise, and come back to you with a concrete assessment — usually the same working day.
  3. Status & resolutionFollow every step with your ticket number. Solved remotely or on site — documented and traceable.
Create a ticket ↗ Check ticket status ↗
Portal available · 24/7

Magnuscom
Support Portal.

Filled in within two minutes: describe your request, submit, receive your ticket number. No account and no registration — use the number to check the status again at any time.

🔒 ticketing.prod.ts-rc.magnuscom.com
Create a ticket ↗ Already have a ticket — check status ↗
24/7Ticket intake
0Credentials needed
1Point of contact
🎫
Around the clock · no account

New ticket

Log faults, change requests, and questions in a structured way — with priority and attachments. You receive your ticket number right after submitting.

Create a ticket ↗
🔎
With your ticket number

Check ticket status

Already have a ticket with us? Enter the ticket number and see the current progress along with its history — any time, without signing in.

Check status ↗
📞
Mon – Sat

Phone support

Critical fault in live operation? Give us a call — you reach someone who knows your system, without a hold-music carousel.

+49 6826 5240737 →
Contact

Let's talk
about your project.

Whether it's a new phone system, a camera concept, or a critical look at your current contracts: call us, write to us, or use the live chat at the bottom right. We arrange on-site appointments at short notice — and from the very first conversation, you talk to the person who will later implement your project.

AddressMagnuscom · Owner: Sebastian Fuchs
Ludwigsthaler Str. 23 · 66539 Neunkirchen · Germany
Phone+49 6826 5240737
Fax+49 6826 5240738
Emailinfo@magnuscom.com

Business Hours

On-site appointments by arrangement. Times are CET/CEST.

Monday9:30 AM – 6:00 PM
Tuesday9:30 AM – 6:00 PM
Wednesday9:30 AM – 6:00 PM
Thursday9:30 AM – 6:00 PM
Friday9:30 AM – 6:00 PM
Saturday9:30 AM – 1:00 PM
Sundayclosed
Call us now
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Get Started

Ready for better
communication?

A free, no-obligation initial consultation — by phone, by email, or right at your location. We take our time, we listen, and together we find the solution that fits your business.

Call +49 6826 5240737 info@magnuscom.com →

Fault in live operation? Create a ticket ↗  ·  Check ticket status ↗