We plan, install and support networks, phone systems and security technology for businesses in Saarland, Rhineland-Palatinate and Hesse. Vendor-neutral, owner-managed and with a dedicated point of contact.
Magnuscom supports businesses in Saarland, Rhineland-Palatinate and Hesse with everything that keeps data, voice and security running: from the network and the phone system to video surveillance. Our customers range from trade businesses to mid-sized companies with multiple sites, and most of them came to us through a referral.
Our standard: technology that fits your business, is properly documented and still makes sense five years from now. Planned, implemented and supported by the same people.
“Everyone who works with us has a dedicated point of contact who knows their environment. That applies during planning just as much as when something goes wrong.”
Sebastian Fuchs · Owner, Magnuscom
Short decision paths: the owner is involved in every project, from the first meeting to final acceptance.
We recommend the solution that fits you technically and commercially, regardless of manufacturer or carrier.
Our technicians come to you in Saarland, Rhineland-Palatinate and Hesse. There is no call center at Magnuscom.
We remain your point of contact after go-live. You can report faults around the clock through our ticket portal.
* Callouts outside our business hours may be subject to a surcharge.
Availability is no accident. It is the result of careful planning, resilient infrastructure and operations that detect faults before they affect your business. That is what we stand for.
Each area can be booked on its own. You benefit most when network, telephony and security systems are planned together: one consistent infrastructure, clear responsibilities and no coordination issues between multiple service providers.
01 · Communications
We plan and operate your phone system on-premise or in a private cloud. Number porting, SIP trunk, desk phones and mobile clients from a single source, scalable from a single office to a branch network.
02 · Network
The network is the foundation for telephony, video surveillance and every cloud application. We plan and deploy LAN, Wi-Fi and firewall infrastructure and connect branches and remote sites with SD-WAN and SD-Branch, securely and centrally managed.
03 · Security
Video surveillance in HD and 4K, combined with access control by card, PIN or biometrics. We design the camera concept, ensure full coverage and provide the documentation for GDPR-compliant operation.
04 · Consulting
We analyze your existing infrastructure and your landline, internet and mobile contracts, compare carrier offers and negotiate on your behalf. On average, our customers save around 35 % per year.
3CX is our core platform for business telephony. Calls, video, chat and website live chat run in one system. The 3CX AI Edition adds AI features: AI Receptionist, automatic transcription and call analytics. You choose the AI provider yourself, depending on your requirements for cost, quality and data protection.
Consulting, implementation, migration of existing systems and support. Including SIP trunks, app rollout and a backup concept that holds up when it matters.
Your office number on the go:
3CX app for iOS and Android
Answers incoming calls, captures the request and only transfers when the right person is available. Your availability no longer ends when the office closes.
Calls and voicemails are transcribed automatically, using OpenAI, xAI Grok, Google or a self-hosted solution.
Summaries, action items and sentiment scores appear directly in the 3CX reports for calls, extensions and queues.
AI agents handle standard requests on their own and filter out spam calls before they reach your team.
Transcription, summaries, spam filtering and call handling outside business hours: the AI features in 3CX take work off your team without changing the way you already work.
Fiber connectivity, active network equipment, video surveillance and perimeter protection: a selection of the technologies we work with every day.
We review your existing infrastructure: sites, network, telephony, security systems and current contracts. On site and with a focus on how your business works.
You receive a concept with transparent pricing and the right carrier connection. Vendor-neutral and traceable down to the last detail.
Installation and migration are completed on schedule with as little disruption to your operations as possible. Including staff training and complete documentation.
After acceptance, we remain your point of contact: monitoring, maintenance and fault handling, by phone during business hours and via ticket around the clock*.
Our support portal accepts tickets at any time, no user account required. You receive a ticket number that lets you check the status whenever you like. Your request is handled by technicians who know your environment.
Done in a few minutes: describe your request, submit it, receive your ticket number. No user account and no registration.
Log faults, change requests and inquiries in a structured way, with priority and attachments. You receive your ticket number right after submitting.
Create a ticket ↗Use your ticket number to see the current status and full history of your request, without logging in.
Check status ↗For critical faults in live operation, you reach a technician who knows your system directly. Outside business hours, please use the ticket portal.
+49 6826 5240737 →* Callouts outside our business hours (Mon–Fri 9:30 AM–6:00 PM, Sat 9:30 AM–1:00 PM CET) may be subject to a surcharge.
New network, multi-site connectivity, phone system or camera concept: call us, write to us or use the live chat. We arrange on-site appointments at short notice, and from the first conversation you speak with the technicians who will deliver your project.
On-site appointments by arrangement. Fault reports via ticket around the clock.* Times are CET/CEST.
| Monday | 9:30 AM – 6:00 PM |
| Tuesday | 9:30 AM – 6:00 PM |
| Wednesday | 9:30 AM – 6:00 PM |
| Thursday | 9:30 AM – 6:00 PM |
| Friday | 9:30 AM – 6:00 PM |
| Saturday | 9:30 AM – 1:00 PM |
| Sunday | closed |
By phone, by email or at your premises. We capture your requirements and show you which solution fits your business, and which one doesn't.
Fault in live operation? Create a ticket ↗ · Check ticket status ↗
